EMBO Return and Refund Policy
Last updated: 25 August 2026
This Return and Refund Policy forms part of our Terms of Service. "EMBO", "we", "us" and "our" mean UNCIA HOLDINGS LLC, a Wyoming limited liability company. Capitalised terms used but not defined in this Policy have the meaning given to them in our Terms of Service.
1. What this Policy covers
1.1 This Policy applies to Devices bought directly from us at www.embonow.com for delivery in the United States.
1.2 The EMBO App is free to download and there is no separate charge for it, so there is nothing to refund in respect of the App itself. The Activation Code supplied with a Device is dealt with in Section 6.
1.3 If you bought your Device from a third-party retailer or marketplace rather than directly from us, that seller's returns process applies and you should contact them.
2. Returning a Device because you changed your mind
2.1 You may return a Device for a refund if you ask us to start a return within 14 days of delivery. The 14 days runs to the date you contact us, not to the date we receive the Device back.
2.2 You may try the Device before deciding. A Device that has been unpacked and used may still be returned under this Section, provided it is clean and in good condition.
2.3 "Clean and in good condition" means that the Device has been wiped clean, is fully functional, and shows no more than the light cosmetic wear that normal careful use over a short period would produce. It does not mean the Device must be unopened or unused.
2.4 All original components must be included: the device, charging cable, drawstring bag, instruction manual, authenticity card, original box and foam insert. Please return the Device in its original packaging.
2.5 We charge a restocking fee of USD 5.00 on change-of-mind returns under this Section, which we deduct from your refund. The restocking fee does not apply to a Device that arrives damaged or develops a fault (see Section 10), or to an order cancelled before dispatch (see Section 7.1). We may also decline a return or reduce a refund where original components are missing, where the original packaging is missing, or where the Device has been damaged, modified or subjected to more than normal careful use. If we decline a return or reduce a refund, we will tell you why.
3. How to start a return
3.1 Email us at procurement@unciaholdings.com with "Start return" in the subject line. Please include a photograph of the product, your full name and your order number.
3.2 We will reply with return instructions and the return address most convenient for your location. We aim to reply within three business days.
3.3 Please do not send a Device back to us before you have received return instructions from us. We may be unable to process or refund a return we were not expecting.
4. Return shipping
4.1 For a change-of-mind return under Section 2, you are responsible for return shipping costs. We recommend using a tracked postal service.
4.2 Risk of loss for a returned Device remains with you until we receive it. Proof of postage is not proof of delivery to us.
4.3 If you are having difficulty returning a Device, contact us and we will see how we can help.
5. Refunds
5.1 Once we have received and inspected your return, we will refund the price you paid for the Device, less the restocking fee described in Section 2.5, to your original payment method within 7 to 10 business days of completing the inspection.
5.2 Your bank or card issuer may take additional time to post the refund to your account. That part is outside our control.
5.3 The original outbound shipping charge is not refundable on a change-of-mind return.
5.4 We refund to the original payment method. If that method is closed or expired and a refund to it is not possible, we will agree an alternative method with you.
5.5 Where you paid a discounted or promotional price, we refund the amount you actually paid. Where a Device was bought as part of a bundle or multi-item offer and you return only part of it, we may recalculate the refund so that the discount applied to the items you keep is the discount those items would have attracted on their own.
5.6 Sales tax charged on a refunded item is refunded with it.
6. Activation Codes
6.1 The Activation Code issued with a returned Device will be deactivated when we process the return. App features that depend on activation will stop being available the next time the App verifies activation status or is reinstalled.
6.2 You agree not to continue using an Activation Code associated with a Device that has been returned or refunded.
6.3 We may decline a refund, or recharge the purchase price, where we reasonably determine that the Activation Code associated with a returned Device has been transferred to, published for, or used by a third party.
6.4 We may check the serial number of a returned Device against the Device we supplied for that order.
7. Cancelling an order, and dispatch times
7.1 If your order has not yet been dispatched, contact us as soon as possible and we will cancel it and refund you in full where we are still able to do so. Once an order has been dispatched, please use the return process in Section 3.
7.2 If we do not dispatch your order within thirty (30) days of accepting it, we will contact you, and you may cancel the order and receive a full refund.
8. Parcels that do not arrive
8.1 If your tracking shows the parcel as delivered but you have not received it, or if the carrier loses the parcel, contact us promptly and we will help you investigate with the carrier.
8.2 Section 9.2 of our Terms of Service addresses when risk of loss passes to you. Whatever that section provides, we will look at each case on its facts, and we may offer a replacement or a refund where the circumstances warrant it.
9. Refused and undeliverable parcels
9.1 If you refuse delivery, or a parcel is returned to us because it could not be delivered or was not collected, we will treat it as a change-of-mind return under Section 2. We may deduct the original outbound shipping charge and any return-to-sender or storage charge the carrier passes on to us, together with the restocking fee described in Section 2.5.
10. Devices that arrive damaged, or develop a fault
10.1 Sections 2 to 5 apply where you simply change your mind. They are not the route for a damaged or faulty Device, and the 14-day period in Section 2.1 does not limit your warranty rights.
10.2 If a Device arrives damaged, or develops a fault, stop using it and contact us at procurement@unciaholdings.com promptly, and in any event within the warranty period set out in Section 11 of our Terms of Service. Please include your order number and photographs.
10.3 Damaged and faulty Devices are handled under the limited warranty in Section 11 of our Terms of Service. We will repair, replace or refund the Device at our option, and we will cover return shipping.
11. Exchanges
11.1 We do not offer exchanges as a standard option. If you would like a different item, please return your Device under Section 2 and place a new order. Faulty and damaged Devices are dealt with under Section 10.
12. Returns we cannot accept
12.1 We cannot accept a change-of-mind return where you contacted us more than 14 days after delivery; where the Device is not clean or is not in good condition as described in Section 2.3; where the original packaging or any original component is missing; or where the Device has been damaged or modified.
12.2 We cannot process returns for Devices bought from a third-party retailer or marketplace.
12.3 If we decline a return after a Device has reached us, we will tell you why, and we will return the Device to you at your cost or hold it for collection for thirty (30) days.
13. Talking to us before a chargeback
13.1 If something has gone wrong with your order, please contact us first. We can almost always resolve it faster than a payment dispute. Nothing in this Policy affects any right you have to raise a dispute with your bank or card issuer, and nothing in this Section replaces the notice requirement in Section 29 of our Terms of Service.
14. Your statutory rights
14.1 Nothing in this Policy excludes or limits any right you have that cannot be excluded or limited by law. You may have additional rights under the law of your state, and those rights vary from state to state.
15. Changes to this Policy
15.1 We may update this Policy from time to time. The version that applies to your order is the version published on our website when you placed that order.
16. Contact
UNCIA HOLDINGS LLC, a Wyoming limited liability company, trading as EMBO
1032 E Brandon Blvd #7181
Brandon, FL 33511
United States
Email: procurement@unciaholdings.com
Business Registration Number (EIN): 32-0835976