Terms of service

Last updated: 25 August 2026

Overview

The terms "we", "us", "our" and "EMBO" refer to EMBO, a brand operated by UNCIA HOLDINGS LLC, a Wyoming limited liability company (“UNCIA”). The terms "you" and "your" refer to the person accessing or using the Services.

UNCIA operates the website and online store at www.embonow.com, and designs, sells and supports the EMBO handheld device and the EMBO application for Apple iOS. The store is powered by Squarespace, which enables us to provide the store to you.

These Terms of Service ("Terms"), together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including health and safety information in Sections 4 and 5, important limitations on what the EMBO app can do in Sections 15 and 16, warranty disclaimers, limitations of liability, and a binding arbitration provision and class action waiver in Section 29 that changes how disputes between us are resolved.

By visiting or using the website, purchasing the Device, downloading or using the App, or otherwise using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Services.

1. Definitions

"Services" means, collectively, the website and online store at www.embonow.com, the Device, the App, and all related information, content, features, tools, products, support and services we provide.

"Device" means the EMBO handheld device, together with any accessories, packaging and documentation supplied with it.

"App" means the EMBO application for Apple iOS, including its extensions, updates and bundled content.

"Activation Code" means a code we issue with a Device purchase, which is used to confirm a genuine purchase and to pair the App with your Device.

"Flagged App" means an application on your iPhone that you have selected within the App for the App to shield.

2. Eligibility and age requirements

2.1 To purchase from the store, to create an account, or to agree to these Terms, you must be at least 18 years old and legally able to form a binding contract. If you are purchasing for another person, you do so as the responsible adult and you agree to these Terms both on your own behalf and on theirs.

2.2 The Device is intended for use by persons aged 16 or over. A person under 16 should use the Device only with the supervision and consent of a parent or legal guardian who has read these Terms and the safety information in Sections 4 and 5, and only where none of the contraindications in Section 5 applies.

2.3 The App is intended for use by persons aged 16 or over, on a phone they own or control. If you are aged between 16 and 18, a parent or legal guardian must read and agree to these Terms on your behalf.

2.4 The App relies on Apple's Screen Time authorization. If the Apple Account signed in on the iPhone is a child account within a Family Sharing group, Apple may require a parent or guardian to approve that authorization or to enter a Screen Time passcode. That behaviour is controlled by Apple and by the settings on the device, not by us. We cannot grant, bypass or override it, and we are not responsible if it prevents the App from working.

2.5 You may not use the Services if you are barred from doing so under applicable law, if you are located in a country subject to a United States Government embargo, or if you are listed on any United States Government list of prohibited or restricted parties.

3. What EMBO is and how it works

3.1 EMBO has two parts that are designed to be used together: a handheld electronic device, and a free companion application for Apple iOS.

3.2 The App uses Apple's Screen Time technologies so that you can choose applications on your own iPhone that you want to use less. When you open one of those Flagged Apps, iOS displays a system shield. From that shield you can either pause and take a moment with your Device, or, where you have configured a partial block, wait for a period you have set and then open the application anyway for a limited time.

3.3 The purpose of the Device is to give you a specific physical action to take at the moment you reach for a Flagged App. The intention is to interrupt an automatic habit and to help you follow through on the limits you have chosen for yourself. The Device does not block anything by itself, and the App does not require the Device in order to display a shield.

3.4 The App also shows you a dashboard drawn from your own activity, such as how often a shield appeared and what you chose to do, together with any goals you set and educational articles we supply.

3.5 We may change, improve, suspend or discontinue any part of the Services, including individual features, at any time. Where a change would materially reduce the core functionality you paid for, we will make reasonable efforts to notify you in advance.

4. Health and safety: EMBO is not a medical device

4.1 The Device is a consumer electronics product. It is not a medical device, it is not for life-safety or emergency use, and it has not been cleared or approved by the United States Food and Drug Administration or by any other regulatory authority for any medical purpose.

4.2 The Services are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition. Nothing provided through the Services is medical advice, mental health advice, or professional advice of any kind, and nothing provided through the Services is a substitute for advice, diagnosis or treatment from a qualified healthcare professional.

4.3 We are not a medical organisation and we do not provide healthcare services. You are solely responsible for assessing your own health and for deciding whether to seek professional guidance. If you have any health concern, consult a qualified healthcare professional before using the Device.

4.4 If you experience a medical emergency, stop using the Services immediately and contact emergency services.

4.5 Use of the Device is voluntary and is at your own risk.

5. Device safety, contraindications and assumption of risk

5.1 Before using the Device, read the instructions and safety information supplied with it, and follow them. Use the Device only as instructed and only for its intended purpose.

5.2 Do not use the Device if any of the following applies to you, unless a qualified healthcare professional has confirmed that it is safe for you to do so:

• you have a cardiac pacemaker, an implanted defibrillator, or any other implanted or body-worn electronic medical device;

• you have a heart condition or any history of cardiac arrhythmia;

• you have epilepsy or any history of seizures;

• you are pregnant, or believe you may be pregnant;

• you have an active malignancy, a diagnosed or suspected deep vein thrombosis, or implanted metal in the area of contact;

• you have impaired skin sensation, or broken, irritated, inflamed or infected skin in the area of contact.

5.3 Do not place or use the Device across or near the heart, on the head, on the front or side of the neck, or over the carotid sinus.

5.4 Do not use the Device while driving, cycling, operating machinery, or in any other situation where a distraction or an unexpected sensation could be dangerous.

5.5 Do not use the Device in or near water, in the bath or shower, or with wet hands, and do not immerse it.

5.6 Stop using the Device immediately, and consult a qualified healthcare professional, if you experience pain, discomfort, a burning sensation, persistent tingling, numbness, dizziness, light-headedness, skin irritation, redness that does not fade, or any other adverse reaction.

5.7 Begin at the lowest intensity setting. Do not exceed the session duration stated in the supplied instructions. Do not modify the Device, open its housing, use a Device that is damaged, or use any charger or accessory that we have not supplied or approved.

5.8 Keep the Device and its packaging out of the reach of young children. The Device is not a toy.

5.9 You acknowledge that the Device applies a mild electrical stimulation to the skin, and that electrical stimulation carries inherent risks of discomfort or injury which may arise notwithstanding the precautions, design controls and testing we undertake. By using the Device you accept those risks voluntarily.

5.10 The technical characteristics of the Device, including its session duration limits, automatic shut-off behaviour, contact type and battery specifications, are set out in the documentation supplied with the Device. That documentation forms part of the safety information you agree to read and follow.

6. Expected results

6.1 We do not promise, warrant or guarantee any particular outcome from using the Services. This includes, without limitation, any reduction in the time you spend on your phone, any change in your habits or behaviour, any improvement in focus, productivity, sleep or wellbeing, and any particular experience of using the Device.

6.2 Results depend on many factors outside our control, including how consistently you use the Services, the settings you choose, and your individual circumstances.

6.3 Any results described by us, by other customers, or in any testimonial, review, case study or social media post, are individual experiences. They are not a prediction, promise or guarantee of the results you will obtain.

6.4 No statement in our marketing, on the website, or in the App creates any warranty beyond those expressly set out in these Terms.

7. Orders

7.1 By placing an order you make an offer to purchase products from UNCIA. We may accept or decline any order at our discretion, including where we suspect fraud or where a product has been mispriced.

7.2 An order is not accepted until we have processed payment and sent you confirmation.

7.3 Please review your order carefully before submitting it. Once an order is accepted we may not be able to cancel or change it.

7.4 You represent that your purchase is for personal or household use, and not for resale, export or commercial distribution.

7.5 We make reasonable efforts to display accurate product information. Colours and appearance may vary depending on your screen and display settings. Product descriptions, pricing and availability may change at any time without notice, and we may discontinue or limit quantities of any product.

8. Prices, taxes and payment

8.1 Prices, promotions and discounts may change without notice. The price charged will be the price displayed at the time your order is placed.

8.2 Unless stated otherwise, prices do not include taxes, shipping, customs duties or import fees.

8.3 You agree to provide accurate and current payment and contact information, and to keep it up to date, so that we can complete transactions and contact you.

8.4 Payments are processed by third-party payment processors. We do not store full payment card numbers.

9. Shipping, delivery and risk of loss

9.1 Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, or events outside our reasonable control.

9.2 Once products are transferred to the carrier, title and risk of loss pass to you, to the extent permitted by law.

10. Returns, refunds and Activation Codes

10.1 All purchases are subject to our Return and Refund Policy, which forms part of these Terms.

10.2 If you return a Device for a refund, the Activation Code issued with that Device will be deactivated. App features that depend on activation will stop being available the next time the App verifies activation status or is reinstalled. You agree not to continue using an Activation Code associated with a Device that has been returned or refunded.

10.3 We may decline a refund, or recharge the purchase price, where we reasonably determine that the Activation Code associated with a returned Device has been transferred to, published for, or used by a third party.

11. Limited hardware warranty

11.1 We warrant that the Device will be free from defects in materials and workmanship, under normal use and in accordance with the supplied instructions, for a period of 12 months from the date of delivery.

11.2 This warranty does not cover damage caused by accident, misuse, abuse, neglect, liquid contact, unauthorised repair or modification, use with a charger or accessory we have not supplied or approved, normal wear and tear, or cosmetic damage that does not affect functionality.

11.3 If you make a valid warranty claim, our sole obligation, and your sole remedy, is that we will repair the Device, replace it, or refund its purchase price, at our option.

11.4 To make a claim, contact us using the details in Section 34, with your order information and a description of the fault. We may ask you to carry out troubleshooting steps first, and we may require you to return the Device.

11.5 This warranty gives you specific legal rights. You may also have other rights under the law of your state, which vary from state to state. Nothing in these Terms limits any right you have that cannot be limited by law.

11.6 Except as expressly stated in this Section, and subject to Section 26.4, we make no warranty of any kind in relation to the Device.

12. The EMBO App: licence

12.1 Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to download and use the App on Apple-branded devices that you own or control, for your own personal, non-commercial use.

12.2 You may not: copy the App except as permitted by these Terms; rent, lease, lend, sell, redistribute or sublicense it; modify, adapt, translate or create derivative works of it; remove any proprietary notice from it; or reverse engineer, decompile or disassemble it, except and only to the extent that such a restriction is prohibited by applicable law.

12.3 We may issue updates to the App. Depending on your settings, your device may download and install updates automatically. These Terms apply to all updates. Declining updates may impair the App's functionality, compatibility or security.

12.4 The App requires a compatible iPhone running a supported version of iOS. We do not warrant that the App will be compatible with every device or every version of iOS, and compatibility may change as Apple releases new versions.

12.5 You are responsible for any mobile data charges incurred, and for the security of your device.

12.6 This licence terminates automatically if you breach these Terms. On termination you must stop using the App and delete it from your devices. Termination of the App licence does not affect your ownership of a Device you have purchased.

13. Activation Codes

13.1 The App is free to download from the App Store. An Activation Code is issued with a Device purchase and serves to confirm that you have purchased a genuine EMBO Device and to pair the App with it. The Activation Code is not a purchase of, or a payment for, any feature of the Apple operating system.

13.2 Activation Codes are issued for your personal use and are associated with a single Device purchase. You may not sell, publish, post, share, transfer or otherwise distribute an Activation Code.

13.3 We may invalidate or revoke an Activation Code that has been published or leaked, that was obtained fraudulently or in breach of these Terms, that is being used in a manner inconsistent with a single Device purchase, or that is associated with an order that has been charged back, refunded or returned.

13.4 We do not guarantee that any feature currently provided without charge will remain available without charge indefinitely. See Section 14.

14. Future subscriptions and premium features

14.1 The App is currently provided free of charge with a Device purchase. There are no subscription fees, recurring charges or in-app purchases.

14.2 We reserve the right to introduce subscriptions, premium features or other paid options in future. Any such option will be offered on an opt-in basis, with pricing, billing terms, renewal terms and cancellation procedures disclosed clearly before you are charged. We will not convert a feature you have already paid for into a paid subscription without your consent.

14.3 If we introduce paid options through the App Store, Apple will process those payments, and Apple's terms will govern billing, renewal, cancellation and refunds for them.

15. Apple Screen Time and system dependencies

15.1 The App's shielding functionality depends on technologies provided by Apple, including Screen Time, the Family Controls framework, the ManagedSettings framework and the DeviceActivity framework. These are Apple technologies. We do not own or control them.

15.2 The App requests Screen Time authorization for your own device only, using individual authorization. You must grant that authorization for the App's core features to work. You may revoke it at any time in iOS Settings, and if you do, shielding and the features that depend on it will stop working.

15.3 You acknowledge that Apple may change, restrict, deprecate or withdraw any of these technologies at any time; that updates to iOS may alter, degrade or break the App's functionality; that Apple's approval of the entitlements the App requires is outside our control and may be withdrawn; and that the App's availability on the App Store is subject to Apple's policies. To the fullest extent permitted by law, we are not liable for any resulting loss of functionality.

15.4 Because Apple's app-selection interface represents your chosen applications using opaque, privacy-preserving identifiers, there are limits on what the App is able to display and record about your selections. This is a deliberate design feature of Apple's technology and not a defect in the App.

16. Blocking is not absolute, and what it may cause you to miss

16.1 You acknowledge that the purpose of the App is to prevent or delay your access to applications you have chosen to flag, and that when the App works as intended it will do exactly that. Being prevented from opening a Flagged App is the intended operation of the App and not a fault.

16.2 You are solely responsible for choosing which applications to flag, for the schedules and settings you apply to them, and for configuring exceptions or allow-lists for anything you need to remain accessible. We do not select Flagged Apps for you and we cannot see which applications you have selected.

16.3 To the fullest extent permitted by law, and subject to Section 27.1, we are not liable for any loss, damage, cost, expense or other consequence arising from your access to a Flagged App being prevented, delayed or restricted. This includes, without limitation: missed telephone calls, messages, emails, notifications or alerts; missed two-factor authentication codes or one-time passcodes; missed deliveries, appointments, transport connections, payments or deadlines; missed work, educational, financial, family or caregiving obligations; and any professional, financial, academic or personal consequence of any of these.

16.4 The Services are not a life-safety system, an emergency communication system, or a medical alert system, and must not be relied upon as any of those things. Do not flag any application you may need in an emergency or for your health or safety. You are responsible for ensuring that you retain a means of contacting emergency services at all times.

16.5 Equally, we do not warrant that shielding will always work. Shielding is provided on a best-efforts basis and may fail, be delayed, or be circumvented, including as a result of changes to iOS, device restarts, changes to device settings, other software on your device, or the technical limits described in Section 15.

16.6 You retain the technical ability at all times to disable shielding, revoke Screen Time authorization, change your settings, or delete the App. The Services are a self-directed aid. They are not a technical control, a security measure, a supervision tool, or a compliance mechanism, and they must not be used or relied upon as one.

17. Apple App Store terms

17.1 These Terms are concluded between you and UNCIA only, and not with Apple Inc. UNCIA, and not Apple, is solely responsible for the App and its content.

17.2 The licence granted to you in Section 12 is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

17.3 UNCIA is solely responsible for providing any maintenance and support services for the App. You and UNCIA acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services for the App.

17.4 UNCIA is solely responsible for any product warranties relating to the App, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be UNCIA's sole responsibility.

17.5 UNCIA, and not Apple, is responsible for addressing any claim by you or any third party relating to the App or your possession or use of the App, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and any claim arising under consumer protection, privacy or similar legislation.

17.6 In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, UNCIA, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

17.7 You represent and warrant that you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.

17.8 UNCIA's name, address, telephone number and email address, to which any questions, complaints or claims relating to the App should be directed, are set out in Section 34.

17.9 You must comply with any applicable third-party terms of agreement when using the App, including your wireless data service agreement and the Apple Media Services Terms and Conditions.

17.10 You and UNCIA acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that on your acceptance of these Terms Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

18. Acceptable use and prohibited conduct

18.1 The App is designed for people managing their own phone use, on their own device. It is not a parental control product, and it is not a tool for supervising, monitoring or restricting another person's device.

18.2 You agree not to use the Services to manage, restrict or monitor a device belonging to another person without their knowledge and consent, or to manage devices in an employment, educational or institutional context.

18.3 You agree not to: use the Services for any unlawful purpose or in violation of applicable law; infringe our rights or the rights of others; interfere with or disrupt the operation, integrity or security of the Services; attempt to gain unauthorised access to any part of the Services; circumvent, disable or defeat any security, authentication or validation measure, including Activation Code validation; use automated means to access, scrape or collect data from the Services; resell, sublicense or commercially exploit the Services; misrepresent your identity or affiliation; transmit malware or harmful code; or harass, abuse, threaten or harm any other person.

18.4 We may investigate suspected breaches of this Section and may suspend or terminate access in accordance with Section 25.

19. Intellectual property

19.1 All content and materials available through the Services, including the Device design, the App and its software, trademarks, logos, text, images, graphics, video, learning content and design elements, are owned by UNCIA or its licensors and are protected by intellectual property laws.

19.2 You may use the Services solely for personal, non-commercial purposes as permitted by these Terms. You may not copy, reproduce, distribute, modify, publicly display or otherwise exploit any part of the Services without our prior written consent.

19.3 "EMBO" and our logos are our trademarks. You may not use them without our prior written consent.

20. Feedback

20.1 If you submit ideas, suggestions, reviews or other content ("Feedback"), you grant UNCIA a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, publish and distribute that Feedback for any lawful purpose, without obligation or compensation to you.

20.2 We are not obliged to keep Feedback confidential, and we may already be working on something similar.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy, available at www.embonow.com/privacy-policy, which forms part of these Terms. Certain information may also be processed by Squarespace and by Apple in accordance with their own policies. By using the Services you acknowledge and accept those policies.

22. Third-party services, tools and links

22.1 The Services may include or link to third-party websites, tools and services that we do not control or monitor. Access to them is provided "as is" and "as available", without warranties or representations of any kind.

22.2 We are not responsible for the content, accuracy, policies or practices of any third party. Accessing third-party sites and services is at your own risk and is governed by their terms.

23. Relationship with Squarespace

23.1 The website and store are powered by Squarespace, which provides the e-commerce platform that enables us to sell products to you.

23.2 Any purchase you make is made directly with UNCIA, not with Squarespace. Squarespace is not responsible for our products, our sales, or our customer service.

24. Errors, inaccuracies and omissions

Information on the Services may occasionally contain errors or omissions relating to product descriptions, pricing or availability. We reserve the right to correct errors and to update information at any time without notice, and to cancel any order placed on the basis of an error.

25. Suspension and termination

25.1 You may stop using the Services at any time, and may delete the App from your devices.

25.2 We may suspend or terminate your access to the Services, and may revoke an Activation Code, if you breach these Terms or applicable law, if we reasonably suspect fraud or misuse, or if we are required to do so by law. Except where the breach is serious, where immediate action is needed to prevent harm, or where giving notice is impractical, we will give you notice and a reasonable opportunity to remedy the breach.

25.3 Termination does not affect your ownership of a Device you have purchased, and does not by itself disable a Device you own.

25.4 Any provision that by its nature should survive termination will survive, including Sections 4, 5, 6, 16, 19, 20, 26, 27, 28, 29, 30 and 33.

26. Disclaimer of warranties

26.1 Except for the limited hardware warranty in Section 11, and except for any warranty that cannot be excluded by law, the Services are provided "as is" and "as available", and your use of them is at your own risk.

26.2 To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy and non-infringement.

26.3 We do not warrant that the Services will be uninterrupted, timely, secure or error-free; that any defect will be corrected; that the Services will meet your requirements; or that any result obtained from the Services will be accurate or reliable.

26.4 Some jurisdictions do not allow the exclusion of certain warranties, so parts of this Section may not apply to you. Nothing in these Terms excludes or limits any right you have that cannot be excluded or limited by law.

27. Limitation of liability

27.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

27.2 Subject to Section 27.1, and to the maximum extent permitted by law, UNCIA and its officers, directors, employees, contractors, agents, suppliers and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, data, opportunity or anticipated savings, arising out of or relating to the Services, whether based in contract, tort, strict liability or any other theory, and whether or not we have been advised of the possibility of such damages.

27.3 Without limiting Section 27.2, and subject to Section 27.1, we will not be liable for: any consequence of a Flagged App being blocked, delayed or restricted, as described in Section 16; any failure, interruption or limitation of shielding arising from Apple's technologies, iOS updates, App Store policies, or other software on your device; loss or corruption of data on your device; incompatibility between the App and your device or your version of iOS; or any use of the Device otherwise than in accordance with Sections 4 and 5 and the documentation supplied with it.

27.4 Subject to Section 27.1, our total aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the total amount you paid us for products in the twelve months before the event giving rise to the claim, and (b) the purchase price you paid for your Device.

27.5 Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this Section may not apply to you.

28. Indemnification

28.1 You agree to indemnify and hold harmless UNCIA, Squarespace, and their respective affiliates, officers, directors, employees, contractors and agents, from and against any claim, demand, loss, liability, damage, cost or expense, including reasonable legal fees, arising from or relating to: your breach of these Terms; your misuse of the Services; your use of the Device otherwise than in accordance with the safety information and supplied documentation; your violation of applicable law; or your violation of the rights of any third party.

28.2 This Section does not apply to the extent that a claim arises from our own negligence, our breach of these Terms, or our violation of law.

28.3 We will notify you of any claim for which we seek indemnification, and you may participate in the defence at your own expense. You may not settle any claim in a way that imposes an obligation or admission on us without our prior written consent.

29. Dispute resolution, arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A TRIAL BY JURY. IT CONTAINS A CLASS ACTION WAIVER. IT ALSO GIVES YOU THIRTY DAYS TO OPT OUT.

29.1 Scope. This Section applies to any dispute, claim or controversy between you and UNCIA arising out of or relating to these Terms, the Services, the Device, the App, or our advertising and marketing, except as set out in Section 29.8.

29.2 Mandatory notice of dispute. Before commencing arbitration or any other proceeding, you must first send us a written notice of your claim at the address in Section 34, and we will send any notice to the email address associated with your order. Your notice must include: your name, postal address and email address; a description of the nature and basis of the claim; the facts giving rise to it; the specific relief sought, including any amount claimed and how it has been calculated; and a statement signed personally by you, and not solely by your lawyer, confirming that the contents of the notice are accurate.

29.3 Informal resolution. For sixty (60) days after we receive a complete notice, both parties will make a good-faith effort to resolve the claim. During that period either party may request an individual settlement discussion by telephone or video, and both parties agree to take part personally, with counsel present if represented. Neither party may commence arbitration or other proceedings until the sixty-day period has expired. Any applicable limitation period is paused while it runs.

29.4 Binding individual arbitration. If the claim is not resolved, it will be resolved by final and binding arbitration rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by this Section. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section. If the AAA is unavailable or unwilling to administer the arbitration in accordance with this Section, the parties will endeavour to agree on a substitute administrator. If they cannot agree within thirty (30) days, either party may apply to a court of competent jurisdiction to appoint an arbitrator under Section 5 of the Federal Arbitration Act, and the arbitration will otherwise proceed on the terms of this Section.

29.5 Procedure and location. The seat of the arbitration is the State of Wyoming. For claims of USD 25,000 or less, the arbitration may be conducted on documents only, or by telephone or videoconference, at your election. For larger claims, the hearing will take place in the State of Wyoming or, at your election, in the county where you live, unless the parties agree otherwise. The arbitrator will issue a reasoned written decision explaining the essential findings and conclusions on which the award is based. The arbitrator may award any relief that a court could award to the individual claimant, and no other relief.

29.6 Fees. The AAA rules govern payment of filing and arbitration fees. Where those rules require us to pay a fee for a consumer claim, we will pay it. Each party is otherwise responsible for its own legal fees, unless the arbitrator determines otherwise under applicable law.

29.7 Class action and jury trial waiver. You and UNCIA agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate the claims of more than one person, and may not preside over any form of class or representative proceeding. To the fullest extent permitted by law, you and UNCIA waive any right to a trial by jury.

29.8 Exceptions. Notwithstanding this Section, either party may: bring an individual claim in small claims court, if it qualifies and remains an individual claim there; seek injunctive or other equitable relief in court to protect intellectual property rights or to prevent unauthorised access to or misuse of the Services; and seek emergency relief pending completion of the process in Sections 29.2 and 29.3 where necessary to prevent irreparable harm.

29.9 Your right to opt out. You may opt out of this Section 29 by sending us written notice within thirty (30) days of first agreeing to these Terms, at the address in Section 34. Your notice must state your name, postal address and email address, and must state clearly that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your relationship with us in any other way. If you do not opt out within thirty days, you agree to be bound by this Section.

29.10 Coordinated filings. If twenty-five (25) or more claimants submit notices of dispute or arbitration demands raising substantially similar claims, and are represented by the same or coordinated counsel, the following staged process applies. First, counsel for each side will select ten claims each, twenty in total, to proceed in individual arbitrations before different arbitrators. Second, once those arbitrations are concluded, the parties will take part in a global mediation of all remaining claims. Third, if that mediation does not resolve them, the arbitration requirement will no longer apply to the unresolved claims, which may then be brought in court. Any applicable limitation period is paused for all claimants throughout this process.

29.11 Severability. If any part of this Section 29 is found to be unenforceable, that part will be severed and the remainder will continue to apply, except that if Section 29.7 is found unenforceable as to a particular claim for relief, that claim must be brought in court and any remaining claims will proceed in arbitration.

29.12 Time limit for claims. To the extent permitted by law, any claim arising out of or relating to the Services must be brought within one (1) year after the claim arose, or it is permanently barred. This does not apply where applicable law prohibits a shortened limitation period, and does not apply to any claim for personal injury.

29.13 Survival. This Section survives termination of these Terms and of your relationship with us.

30. Governing law and venue

30.1 These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles.

30.2 To the extent a dispute is not subject to arbitration under Section 29, you and UNCIA submit to the exclusive jurisdiction of the state and federal courts located in the State of Wyoming, and each party waives any objection to venue in those courts.

30.3 Nothing in this Section deprives you of the protection of any mandatory provision of the law of the state in which you reside.

31. International users

31.1 The Services are operated from the United States and are directed to customers in the United States. We do not sell to, or offer the Services to, customers outside the United States, including residents of Canada, the European Economic Area and the United Kingdom.

31.2 If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local law. We make no representation that the Services are appropriate or available for use in any particular location.

31.3 Information we collect is transferred to, stored and processed in the United States.

32. Changes to these Terms

32.1 We may update these Terms from time to time by posting the updated version on this page with a new "Last updated" date.

32.2 Where a change is material, we will make reasonable efforts to give notice before it takes effect, for example by email or by a notice on the website or in the App. Changes will not apply retroactively to any dispute of which we already have notice.

32.3 Your continued use of the Services after an update takes effect means you accept the updated Terms. If you do not accept them, stop using the Services.

33. General provisions

33.1 Entire agreement. These Terms, together with the Privacy Policy, the Return and Refund Policy, and any other policy we reference, form the entire agreement between you and UNCIA regarding your use of the Services, and replace any prior agreement on the same subject.

33.2 Severability. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

33.3 No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other.

33.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets.

33.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, government action, epidemics, utility or network failures, and carrier or supplier failures.

33.6 No third-party beneficiaries. Except for Apple as set out in Section 17.10, and for the persons indemnified under Section 28, these Terms do not create any rights enforceable by any third party.

33.7 Notices. We may give you notice by email to the address associated with your order, or by posting a notice on the website or in the App. Please keep your contact details current.

33.8 Headings. Headings are for convenience only and do not affect the interpretation of these Terms.

33.9 Language. These Terms are drafted in English, and the English version prevails over any translation.

34. Contact information

Questions, complaints or claims relating to these Terms, the Device or the App should be directed to:

UNCIA HOLDINGS LLC (trading as EMBO)

1032 E Brandon Blvd #7181

Brandon, FL 33511

United States

Email: procurement@unciaholdings.com

Business Registration Number (EIN): 32-0835976